Store Policies-
NO cancellations are allowed after 12hrs — cancellation requests received within 12hrs from the purchase date are eligible for a FULL refund.
In ANY exception cancellation request granted* outside the 12hr purchase date period is subject to a 30% cancellation penalty*.
Once your order is placed - order processing time-frame begins on the business day following the date of purchase (to allow time for our cancellation period). Order processing time frame is approx. 7-14 business days prior to dispatch. Shipping takes approx. 1-4 business days once released from our possession. Shipment details will be emailed to the address provided at the time of purchase. All orders are shipped via UPS or USPS. *Please allow an additional 3 business days for processing days during hair promotions/sales*
Above Par Imports is not responsible for late shipments due to holidays, natural disasters, weather delays, or shipping carrier delays.
Above Par Imports offers package insurance through ROUTE to all customers at checkout. If selected, please monitor your package until it gets to your destination. In the event of any mishaps please use this link to file a claim claims.route.com. Route will open and conduct an investigation.
If you unselect or OPT out of Route Package insurance, Above Par Imports is not responsible for any lost, stolen or damaged packages that occur by the shipping carrier
By opting out of Route package insurance, you acknowledge and remove any liability from Above Par Imports. We will not handle any investigations through the shipping carrier if the package is lost, stolen or damaged. We are NOT responsible for any inconveniences or situations that may arise once released.
Above Par Imports will not replace any lost, stolen or damaged packages that are deemed "lost, stolen or damaged" by the shipper as evidenced by a claims report, for any customer who OPTS out of Route package insurance.
You may locate your order by using the tracking number or by contacting the shipping carrier directly. If your tracking information states that your package was delivered and you have not received it, you must contact the shipping carrier for further assistance.
ELIGIBILITY OF PURCHASE
If you receive a request for additional information, please complete ASAP; your order will NOT begin to process until approval has been received. If ID verification isn't completed within 3 days - your order will be cancelled.
*incorrect item received, incorrect texture received, incorrect lengths received*
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If your order isn't delivered successfully and returned to Above Par Imports due to an incorrect address - you are responsible for additional shipping fees.
PLEASE NOTE:
Above Par Imports is not responsible for lost, stolen, or damaged orders. We will not issue any refunds if returned. We will contact you once your package arrives to coordinate further shipping, and you will be responsible for additional shipping costs.