NO cancellations are allowed after 12hrs — cancellation requests received within 12hrs from the purchase date & time are eligible for a FULL refund.

Outside the above cancellation period - Above Par Imports has the rights to review a cancellation request on a case-by-case basis and in no way obligated to allow. In ANY exception cancellation request granted outside the 12hr purchase period is subject to a 30% cancellation penalty.

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Please inspect your order upon delivery, and if there is an issue - contact us via email within 48* hours of delivery. *incorrect item received, incorrect texture received, incorrect lengths received*

 

Above Par Imports is not responsible for lost, stolen, or damaged orders. We will not issue any refunds if returned. We will contact you once your package arrives to coordinate further shipping and be responsible for additional shipping costs. 

Above Par Imports offers package insurance through ROUTE to all customers at checkout. If selected, please monitor your package until it gets to your destination. In the event of any mishaps please use this link to file a claim claims.route.com. Route will open and conduct an investigation.

If you unselect or OPT out of Route Package insurance, Above Par Imports is not responsible for any lost, stolen or damaged packages that occur by the shipping carrier

By opting out of Route package insurance, you acknowledge and remove any liability from Above Par Imports. We will not handle any investigations through the shipping carrier if the package is lost, stolen or damaged. We are NOT responsible for any inconveniences or situations that may arise once released.

Above Par Imports will not replace any lost, stolen or damaged packages that are deemed "lost, stolen or damaged" by the shipper as evidenced by a claims report, for any customer who OPTS out of Route package insurance.